If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a Gilderfluke & Co. Customer Service representative immediately to initiate a claim (818.840.9484). DO NOT send the package back without first speaking to a Gilderfluke & Co. representative.
If anyone in your company decides to send the package back BEFORE speaking with a Gilderfluke & Co. representative, you will have forfeited your ability to receive reimbursement for your package from the courier.
If you have not contacted a Gilderfluke & Co. representative within three (3) days after receipt of the package has been verified, you may have forfeited your ability to receive reimbursement for your package from the courier.
Click here for pdf version of damaged packages/claims directions